Policies + Minimums
MINIMUMS:
Opening order minimum is department/product dependent.
Book Binding - $250 department minimum
Jewelry - $400 minimum for department
Dry Goods (Bags) - $600 minimum for department
Wood (Home & Garden + Decoupage) - $400 minimum for department
Re-order minimum is $250.
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Our department minimums have been thoughtfully derived from stockist feedback and effective merchandising plans for both the online and brick & mortar storefront.
We suggest a quantity of 2 units per base SKU for products within a given department in order to visually represent a cohesive brand story.
Although there may be some exceptions across departments, the object assortment that the minimums necessitate establishes a strong brand identity which ultimately translates to the consumer.
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If you should have any questions or would like to speak more regarding your order please email our wholesale team at wholesale@pegandawlbuilt.com
SUGGESTED RETAIL:
Suggested retail for the majority of our products is based on a 100% markup. ie. $10 wholesale cost would equate to a $20 retail price. If you should have any questions regarding suggested retail price, please reference the Peg and Awl products page here: pegandawlbuilt.com
EXCLUSIVITY:
Peg and Awl reserves the right to deny orders for various reasons including, retail storefronts in locations that act as competitive venues to one another. However, exclusivity requires at minimum $1000.00 order every six (6) months and is not guaranteed. They are reviewed on a case by case basis.
Exceptions can be made for event promotions, pop-up locations, and the like, and will be handled on a case-by-case basis as well.
PAYMENT POLICY:
By placing an order from our shoppe, you agree to our policies.
Production and Shipping Policy
All of our goods are made within the walls of our workshop located in the Port Richmond neighborhood of Philadelphia. Our team of workers takes pride in creating and forging each piece we produce by hand.
Please note these production times can fluctuate for various reasons including material demand, production delays, machinery needs and the like. So in kind, please be patient.
Shipping Policy
Our products ship via USPS with delivery confirmation or via UPS depending upon which is most cost effective. Tracking information will be updated on the order if/and once received. Please note tracking information is provided directly by the mail carrier service. We attempt to assist each customer if they should have a shipping inquiry, however we encourage you to contact the assigned mail carrier directly.
3rd Party shipping accounts may be used upon request. The shipping account information must be provided on your vendor form and will be considered the default shipping method unless otherwise noted. Please note any changes to your 3rd party shipping account must be submitted to Peg and Awl via email or in writing to: wholesale@pegandawlbuilt.com
OR
Peg and Awl
3211 Cedar St C-6
Philadelphia PA 19134
Please allow up to 10 days to review and process any account changes.
Peg and Awl is not liable for lost or stolen packages. Peg and Awl will not be held responsible for additional shipping charges if the packages are returned to our workshoppe due to customer absence, customer errors in addresses or package refusal.
We will not be held responsible for any address corrections sent to us AFTER the order has been placed. However, we will do our best to accommodate changes.
For international orders: We are unable to track international orders shipped via USPS once they leave the United States. Please contact the mail carrier service directly for tracking and customs inquiries. Be patient as most packages arrive at their destination!
Please allow some time for the status of the shipment to correctly display after receiving tracking numbers.
Are you local?
Local area pickup is available. If you live in or around Philadelphia and would like to pick up your order at our workshoppe, please make note of this when ordering.
Delays
Please note in addition to possible production delays listed above, possible shipping delays may occur due do mail carrier service policies. These may include weekends, public holidays, mail carrier service closures, weather delays, and the like.
CANCELLATION POLICIES
Our work is made from olde things, treasures found and recovered from misfortune and neglect, relics of the unusual, the confused and the macabre, cut and pulled and built into wearable curiosities, inscribable keepsakes and useable, longlasting treasures.
The materials we use have character, and that’s what we enjoy about working and creating with them. Although each object is described and photographed to the best of our ability, the sourcing of salvaged materials often lends to each product bearing unique marks of its past life. If you receive an object and it is not as you hoped, please let us know and we will do our best to make it right.
Cancellations
If you would like to cancel your order, please inquire within 10 days following the receipt of Order Confirmation. Be sure to include the following in your message: your name, company name, shipping address, order number. All cancelled orders will be subject to a 10% restocking fee.
Damaged Goods
If the object received is damaged, please contact us within 48 hours with a photograph of the damage incurred to your item. Some marks to wood products may simply be marks of the woods’ past life and are not considered damage. The item will be inspected for damage confirmation. If approved, you will be issued a Return Form to be completed and included with your return shipment.
Refund Process
Depending on the method of refund (store credit or 10% less refund) a refund will be credited back to your original method of payment, and will post approximately three days after the date of processing. Most returns will process in approximately two to three weeks, depending on your method of return.
Please note additional shipping charges do apply, and are the responsibility of the customer. If you are an International customer, please note that you will be responsible for the duties and taxes on any exchanges.
All damaged items should be sent here:
Peg and Awl
3211 Cedar St C-6
Philadelphia PA 19134
The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way. All goods will be inspected on return.
Thank you for your continued business and support!
Peg and Awl